SCALE NOTES

Recently my focus has shifted from the shape of organizations to what actually holds them together, especially in fast-moving,...

I’ve always been drawn to transformation. There’s something deeply energizing about helping an organization reimagine itself, shedding...

When a high-stakes project stalls, the default is usually to bring in more people, create more urgency, or add another meeting to the...

When something feels off in a company, the first instinct is usually: Let’s reorg. Maybe marketing isn’t aligned with product. Maybe customer success is stuck between sales and ops. Maybe decision-making is slow, and no one knows who’s accountable for what. So leadership moves the boxes around, hoping a new structure will fix the friction. But friction isn’t the enemy. Friction is where relationships live. A reorg assumes the problem is where people sit. More often, the probl

When people think about how organizations work, they usually picture what’s visible: departments, teams, and reporting lines. Maybe an...

Resilience is one of those words that gets used a lot, especially in periods of uncertainty. But it's rarely defined in actionable terms....